Website health review
Technology, hosting, access, backups, security, forms, analytics and known technical debt.
Home / Website maintenance & support
Keep your website secure, current and useful.
We provide dependable ongoing care for business websites—reducing technical risk, keeping content fresh and giving you a clear person to contact when something needs attention.
Deliverables
Maintenance with clear accountability.
Support is matched to the website’s technology, business importance and expected rate of change.
Updates and backups
Controlled platform, plugin or dependency updates with backup and recovery arrangements appropriate to the site.
Uptime and security checks
Monitoring for availability, certificate issues, suspicious behaviour and other agreed operational signals.
Routine improvements
Text, image, service, team and campaign updates within a defined monthly support allowance.
Performance optimisation
Periodic review of page weight, mobile usability, broken journeys and technical opportunities.
Reporting and backlog
A clear record of work completed, risks identified and recommended improvements for future prioritisation.
Typical coverage
Support designed around business risk.
Core updates
Maintain supported versions and address compatibility issues through controlled change.
Backup assurance
Confirm suitable backup frequency, retention and restoration responsibilities rather than assuming a backup exists.
Form verification
Periodically check enquiry, ordering and notification journeys so silent failures are identified earlier.
Content assistance
Publish approved changes without requiring internal staff to manage unfamiliar website tools.
Technical advice
Assess integrations, new features and third-party proposals before unnecessary cost or complexity is introduced.
Priority response
Agree target response times and escalation contacts for incidents that materially affect customers.
Our process
Prevent, observe, improve and report.
Review
Establish ownership, access, architecture, risks and a reliable starting baseline.
Stabilise
Address urgent issues, confirm backups and bring core components to a maintainable state.
Maintain
Perform agreed updates, checks, changes and incident response throughout the plan.
Improve
Use evidence and business priorities to recommend the next worthwhile enhancements.
Example solution
Business website care plan
A monthly service covering platform updates, monitored backups, uptime checks, form verification, a content allowance and a concise activity report.
- One accountable support contact
- Defined response expectations
- Prioritised improvement backlog
Use case
Reduce the cost of neglect and uncertainty.
Ideal for businesses that depend on their website for enquiries, bookings, sales or customer information but do not maintain an internal web team.
Frequently asked questions
Maintenance and support FAQs.
Can you maintain a website built by another provider?
Often yes. We first review the website, hosting, access, technology, licences and known issues before confirming what can be supported responsibly.
What is included in maintenance?
A plan may include platform updates, backups, uptime checks, security monitoring, small content changes, form checks and regular reporting. The exact inclusions are documented.
Do you provide urgent support?
Response targets and urgent-support arrangements can be defined in the selected support plan. Support scope and availability should be agreed before an incident occurs.
Is hosting included?
Hosting can be managed or supported where appropriate, but infrastructure charges and responsibilities are separated clearly from the maintenance service.
Can unused support hours roll over?
This depends on the chosen plan. We can structure a recurring allowance, a retained support arrangement or individually approved change requests.
Related services
Improve what you maintain.
Need a reliable website support partner?
Tell us what the website runs on, how important it is to your operation and what support is currently missing.